With the advancement of technology, competition has increased across all sectors, and small-scale specialized institutions have begun to challenge the dominance of large-scale organizations. To adapt to this competitive environment, institutions must use technology more effectively in their processes to ensure efficiency or increase their market access. In this context, the transformation of traditional structures with technology is referred to as “digital transformation”.

As institutions develop their products, services, organizations, and goals, they continue to transform their processes and ways of doing business. Successful institutions evolve with the market, reach new customers through multiple channels, and develop their products and services for new circumstances.

To keep up with time and developments, institutions need to transform their existing documents, information, and processes. For this reason, institutions require digital operations and projects. Effective business management is very important to internalize change and transformation and to produce positive outcomes. If institutions fail to manage business and projects effectively during the change and transformation process, the cost of this process increases, profitability decreases, and the institution loses its healthy structure.

There are three main reasons for digital transformation for institutions:

• To keep up with technological advancements and innovations,
• To meet the demands of their customers,
• To ensure continuous competitive advantage and maintain profitability.

As mentioned above, digital transformation is achieved by making institutions’ ways of working, processes, and working environments more efficient through the use of current technology and tools. The digital transformation of institutions’ existing archives can be completed by centralizing digitized data, storing and protecting it with appropriate technologies, ensuring data and workflows run on digital channels, building customer relationships, support, and experience on digital platforms, and finally, securely sharing digital data and documents with customers, business partners, and the public.

The transformed digital structure enables institutions to operate more effectively, improve cooperation with the market and business partners, and base their business decisions on objective and easily accessible data. In this way, institutions can continue to grow healthily, develop, and increase profitability.